Frequently asked questions

Richsprings Group guarantees rent through a combination of thorough tenant screening, secure tenancy agreements, and optional rent guarantee insurance. This ensures landlords receive consistent, on-time payments—even if a tenant defaults as the rent isn’t just backed with us but also supported with the council we collaborate with, aligning with government policy.

Richsprings Group handles all maintenance and repairs promptly and professionally throughout the lease period. Tenants can report issues 24/7, and our dedicated team coordinates trusted contractors to resolve problems quickly, ensuring the property remains in excellent condition with minimal disruption. We handle repairs for general wear and tear, while structural and boiler repairs are the landlord’s responsibility. In the event of structural problems, we can provide relevant assistance and contacts if that helps.

Richsprings Group ensures tenants are trustworthy and reliable through rigorous screening, including credit, background, and reference checks. We enforce clear rental criteria, use legally sound tenancy agreements, and conduct regular property inspections. Deposits and optional rent guarantees offer added protection, while ongoing communication and swift issue resolution help minimise risk and maintain high standards. Lastly in social housing strategy, tenants are informed that failure to look after the property could lead to loosing their home and risking their chances of qualifying for residency and future housing prospects with the council.

Richsprings Group is a fully insured company that maintains comprehensive insurance policies to protect both landlords and their properties. This includes property damage cover, and optional rent guarantee protection. These compliance policies help safeguard against unforeseen risks such as tenant damage, legal claims, and missed rental payments, offering peace of mind and financial security. In any serious damage to the property, the council covers all costs to restore it to the same or better condition than ever.